Network Support and Troubleshooting

Full range of network support services to optimize your network performance and security. Our certified network engineers provide proactive monitoring, troubleshooting, and maintenance to ensure your network operates at peak efficiency.
Ziknos - Network Support and Troubleshooting
Teamviewer
Helpdesk
fresh service
Spice works
Solar winds
Sysaid
Zendesk
Happyfox
Servicedesk Plus
Team Support
Mojo
Pro
Groove
Zoho
Fresh Desk
Intercom
gorgias
Front
Help Scout
Live agent
Salesforce
Jira
Service
Kayako

Our Network Support Services Include

We offer flexible network support services tailored to your needs, whether you require ad-hoc troubleshooting or fully managed solutions. Our experts ensure a secure, efficient network. Contact us today to enhance your network's reliability and security.

Performing routine network maintenance tasks.

Responding to on-site network outages and connectivity problems.

Monitoring network performance at the specific location.

Identifying and resolving potential network problems before they cause disruptions.

Prioritizing and address urgent network support requests.

Providing face-to-face technical assistance to end-users.

Checking physical connections of network devices.

Installing and replacing network hardware (routers, switches, access points).

Troubleshooting and repairing network cabling.

Testing and certifying network connections.

Cable management.

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Ziknos - Our Network Support

Why Choose Us?

Ziknos - Why Choose us

Rapid response times to prevent downtime

Proactive troubleshooting and problem resolution.

Secure and reliable network configurations.

Expert assistance with hardware and software.

Experienced and certified technicians.

Customized support plans.

Proactive maintenance and monitoring.

Multilingual support (English & German).

Global IT Skills Set

Level 1

Entry Level

  • General labouring activities, for example:
  • Plugging in of equipment
  • Unpacking & handling equipment
  • Cleaning equipment & work spaces
  • Working towards Comp TIA A+ N+

Level 2

Minimum 2 years experience

  • Basic on-site skills, for example:
  •  Basic installs, adds, moves & changes
  • Swapping out of faulty HDDs
  • Assisting lead engineers
  • Setting up of equipment
  • MCP or equal, working towards MSCE, CCNA

Level 3

3-4 years experience

  • Good server/network skills, for example:
  • Install & upgrade file servers & operating systems
  • Basic server hardware & operating systems troubleshooting
  •  Advanced desktop skills
  • More advanced installations
  • MCSE, MCP, ACMT, CCNE, SNCP, CCSA, CPPP, ITIL Foundations

Level 4

4-5 years experience

  • Advanced level of knowledge, for example:
  • Specialist skills in multiple OEM hardware
  •  Advanced troubleshooting skills
  • Knowledgeable in security & networks
  • Project Management capabilities
  • MCSE, CCNE, SNCP, CCSA, CPPM, ITIL Foundations, Project Management

Level 5

5+ years experience

  •  Specialist Management Consultants

Level 6

High Level consultant

  •  Specialist Management Consultants

Technologies We Excel At

We utilize the latest technologies so your business remains efficient, competitive, and future-ready, no matter where you are.
IOS
Android
React Native
JS
AWS
Figma
Ionic
Node
Unity
Phonegap
Swift
Flutter
Angular
Php
Wordpress
Woo
Mysql
Mongnodb
Codeigniter
Odoo

Join Us in Building an Exceptional Software Development Team!

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